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Delortae Agency truly values and acts on all feedback. We'd love to hear your verifiable experience with us.

Genuine Testimonials

Delortae Agency clients give their own genuine and verifiable testimonials and reviews of our services & products that they have experienced, in their own words. Delortae Agency, truly a name you can trust.

What Our Clients Say About Us

  • "A heartfelt thank you! I would recommend Delortae Agency without any hesitation: With less than a few hours to meet a PapPal deadline the wonderful Emily, reassured and guided me through the necessary steps. The outstanding work then undertaken by Mr Gerald Harper and the Authentication & Appraisal Team has been nothing short of a humbling miracle. I cannot comment highly enough on their knowledge, professionalism and fierce dedication to meeting a deadline. Delortae Agency is without equal: these individuals have rewritten my experience of customer service, professionalism, dedication, support and initiative. I am now, yet another loyal, humble convert. "
    NERANJA SILVA - HERMES AUTHENTICATION PAYPAL REFUND

  • "A big thank you to Genius Eddie and the lovely Debbie and team at Delortae. My bag was a complete mess from being doused in vodka and coke in a bar, and I couldn't find any specialist cleaners and normal dry cleaners wouldn't touch it. I stumbled across Delortae as I searched the net and thank goodness I found them - not only did they clean it up beautifully but also managed to invisibly remove two tiny paint splashes it suffered when I had my flat decorated a few months previously. It looks as good as new again. A brilliant service which I have already recommended to a friend. Thanks again x"
    SUZANNE G. - MIU MIU HANDBAG SPA RESTORATION
  • "I am very pleased with the services of the Delortae agency. They are professional, friendly (that's important to me!) deliver when promise, answer questions, and I think their services are badly needed in the ever expanding world of internet luxury trade. I recommend them!!
    CJ, USA - HERMES AUTHENTICATION SERVICE
  • "Would like to thank Delortae and particularly Debbie for all their help and speedy service.

    I purchased a bag on Ebay and received a fake. In order to get a refund from Paypal UK, I required a letter of non-authentication. I first went to an American authenticator,Carol Diva, who gave her opinion via photographs (Please note: Paypal UK does not tell you up front that non-authentication letters based on photographs will not be accepted.) When they rejected my first letter of non-authentication from the American provider, I only had 3 days, yes, 3 DAYS to find an appraiser to write a letter based on physical examination or else my claim would be cancelled..

    Delortae came to the rescue! They offer a convenient pick up and delivery service and Debbie, the wonderful lady I was in contact with, was very helpful and even returned calls and emails on her day off due to the short time frame involved.

    I was very upset with Paypal and their impossibly short time frame but thanks to Delortae I have received my refund from Paypal. I am very grateful to Delortae."

    MONIKA - FAKE GUCCI E-BAY REFUND

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  • "Very grateful to Delortae team especially Debbie and the legal team for their assistance in resolving a paypal dispute concerning a Hermes bag bought from ebay.
    I thank you for assuring me that I had done nothing wrong. You helped me all the way for almost six months in this battle. Thank you.

    I will recommend everyone to use your services especially before purchasing the so called 'authentic' items on ebay which in most cases are fake.
    Thank you I got all my money back"

    LIZZIE - Delortae Agency

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